FAQ

MedKey Health – Frequently Asked Questions

Answers to the questions hospitals, clinics, labs, and urgent cares ask most often about MedKey’s universal medical record connection layer, pilots, and security.

General Security & Compliance Integration & IT Pilot Program

General

High-level questions about what MedKey is, who it’s for, and how it fits into your existing clinical ecosystem.

What is MedKey Health?
MedKey is a secure interoperability layer that connects fragmented medical records into one patient-centric view. We sit above your EHRs and data sources so clinicians can see real-time, accurate history across hospitals, clinics, labs, and urgent cares—without replacing the systems they already use.
Do you replace our EHR?
No. MedKey does not replace Epic, Cerner, athenahealth, or any existing EHR. We connect to them using standards-based APIs and interoperability protocols, then unify the data so your teams get a clearer clinical picture with less workflow disruption.
Who is MedKey designed for?
MedKey is built for health systems, community hospitals, specialty groups, clinics, and labs that need a more complete view of the patient story. Our primary users are clinical leaders, care teams, and operational or IT leadership focused on access, throughput, and quality of care.
How do clinicians access MedKey?
During implementation we define the access pattern that works best for your workflows—this can include a browser-based application, embedded links from the EHR, or context-aware launch where appropriate. The goal is simple: fewer clicks, better information at the bedside.

Security & Compliance

MedKey is designed with HIPAA, security, and governance at the center—not as an add-on.

Is MedKey HIPAA-compliant?
Yes. MedKey is built to align with HIPAA requirements for privacy, security, and access control. We use encryption in transit and at rest, role-based permissions, and auditable access to support your organization’s compliance program.
How is patient data protected?
Data is encrypted, access is permissioned, and every action is logged. Identity, consent, and authorization are handled through secure workflows so only the right people see the right data at the right time.
Where is MedKey hosted?
Hosting is designed to align with health-system security expectations, using modern cloud infrastructure, hardened environments, and network protections. Specific details are covered during security review and contracting with each partner.
Can you support our security review process?
Yes. We expect IT, InfoSec, and compliance teams to be involved. MedKey can provide architecture overviews, data-flow explanations, and documentation to support your internal review and approval process.

Integration & IT

How MedKey connects to your environment and what your technical teams can expect.

Which systems can MedKey connect to?
MedKey connects to leading EHRs and clinical systems using FHIR-based APIs and interoperability standards. We also work with labs, imaging, and other data sources to make sure the patient story is complete—not siloed.
How long does a typical implementation take?
Timelines depend on your environment, but most pilots follow four phases: discovery, technical setup, live evaluation, and outcomes review. We scope this with your IT and clinical leaders at the very beginning so expectations are clear.
What does our organization need to provide?
You’ll designate an IT/EHR contact, identify a sandbox or scoped environment for integration, and help define which departments or service lines will participate. We handle the interoperability engine—your teams help us understand where it fits best.
Will MedKey disrupt clinical workflows?
MedKey is intentionally designed to minimize disruption. We don’t rip and replace your EHR. Instead, we connect to it and surface better information so clinicians spend less time chasing records and more time with patients.

Pilot Program

A focused way to test unified medical record access in your organization before full deployment.

How long is the MedKey pilot?
Most pilots run about 90 days. That includes discovery, configuration, live clinical use, and an outcomes review so your leadership team can clearly see impact and next-step options.
What’s included in a pilot?
A scoped integration with your EHR, identity and access setup, real-time data exchange for the departments you select, optimization check-ins, and an end-of-pilot outcomes summary to support internal decision-making.
How much does a pilot cost?
Pricing depends on your size, number of locations, and integration needs. Most partners fall within a defined range for a 90-day pilot. After a short discovery conversation, we provide a clear, customized quote—no surprises.
What happens after the pilot?
You keep the outcomes report and have several options: expand MedKey to additional departments, refine the configuration, or plan a broader rollout across your organization. We’ll walk through each path with your team.

Still have questions?

If you’d like to walk through your specific environment, pilot options, or security requirements, our team is happy to connect.

Contact MedKey

Prefer email? Reach us at support@medkeyhealth.com.

Schedule a MedKey Pilot Consultation

If you’re exploring MedKey for your hospital, clinic, lab, or urgent care network, you can book a brief 15-minute conversation to discuss your environment, goals, and whether a pilot makes sense for your organization.

Book a 15-Minute Consultation

Designed for healthcare organizations and decision-makers. If you’re unsure whether you’re a fit, feel free to use our contact form instead.